Latest Update! BISP Helpline Number and Procedure for Registering Complaints January 2026

The Benazir Income Support Programme (BISP) has significantly upgraded its grievance redressal system in 2026. With the transition to Digital Wallets and a direct payment model, the government has introduced new channels to ensure that every beneficiary receives their full installment of Rs. 13,500 without any illegal deductions or delays.

Official BISP Contact Channels 2026

For quick assistance, beneficiaries can use the following authorized channels:

Channel	Contact Details	Purpose
BISP Helpline Number	0800-26477 (Toll-Free)	General queries and formal complaints
Official SMS Code	8171	Eligibility and payment status check
WhatsApp Support	+92 300 111 7437	Sending screenshots of payment issues
Online Portal	8171.bisp.gov.pk	Digital complaint registration
Partner Banks	HBL (111-425-111) / Alfalah (111-225-111)	Bank-side payment or ATM issues

When to File a Complaint in 2026?

You should immediately contact BISP if you face any of the following:

Illegal Deductions: If an agent or retailer demands a “fee” or cuts money from your Rs. 13,500 installment.
Biometric Failure (Error 45648): If your fingerprints are not matching at the payment center.
Payment Blocked: If your status shows “Eligible” but no money has been released.
Scam Messages: If you receive a message from any number other than 8171.

Step-by-Step Procedure for Registering a BISP Helpline Number

Step 1: Call the Toll-Free Helpline

Dial 0800-26477 from your registered mobile number. Standard timings are 9:00 AM to 5:00 PM (Monday to Friday).

Step 2: Provide Mandatory Information

To process your request, keep the following ready:

13-digit CNIC Number of the beneficiary.
Registered Mobile Number.
Details of the Issue (e.g., Shop name/location if complaining about an agent).

Step 3: Register via the 8171 Web Portal

In 2026, you can also log a complaint online:

Visit the Official BISP Portal.
Navigate to the “Complaint” section.
Enter your CNIC and select the nature of your problem from the dropdown menu.

Step 4: Tracking Your Complaint

Once your complaint is registered, you will receive a Tracking Number via SMS. Save this number. In 2026, most complaints are resolved within 7 to 10 working days. You can call back and provide this ID to check the latest status.

Important: New WhatsApp Support for 2026

BISP has introduced district-wise WhatsApp help desks. Beneficiaries can now send photos of the illegal agent’s shop or screenshots of error messages directly to the BISP control room for faster action.

Warning: BISP never asks for money for registration or surveys. If any official or agent asks for a fee, report them immediately.

Conclusion

The BISP Helpline Number in January 2026 is designed to be more transparent and user-friendly. By using the 0800-26477 toll-free number or the 8171 portal, you can protect your financial rights and ensure that your family receives the full support they deserve. Always rely only on official sources to avoid scams.